Refund policy
🔄 Return & Refund Policy – Burneye
At Burneye, customer satisfaction is at the core of everything we do. If your purchase does not meet your expectations, you may request a return in accordance with the policy below.
📅 Return Period
Customers are eligible to initiate a return within 30 days from the date of delivery. Requests submitted after this period may not be accepted.
📦 Return Requirements
To qualify for a return, items must meet the following conditions:
- Must be unused, unworn, and in original condition
- Must include all original packaging and tags
- Must be accompanied by a valid proof of purchase
🚚 Return Shipping Policy
- Return shipping is fully covered by Burneye
- Customers will receive return instructions once the request is approved
- No additional shipping costs will be charged
💳 Refund Procedure
After receiving and inspecting the returned item:
- You will be notified regarding the approval status
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to reflect in your account
🚫 Fees & Limitations
- No restocking fees apply to any returns
- Burneye does not designate any products as final sale — all items are eligible for return
⚠️ Damaged or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery and include photos for verification.
We will arrange a replacement or full refund at no additional cost.
🔁 Exchanges
Exchanges are only available in cases of defective or incorrect items.
For all other situations, customers may return the item and place a new order.
📩 Contact Information
To initiate a return or request assistance:
- Email: Contact@burneye.shop
- Phone: +1 910 3283 548
- Address: 21 Monroe Pl, Brooklyn, NY 11201, United States