Shipping policy
🚚 Shipping Policy – Burneye
At Burneye, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how we process and ship your orders.
📦 Order Processing Time
- All orders are processed within 1–3 business days (Monday to Friday)
- Orders placed on weekends or holidays will be processed on the next business day
- Once your order is shipped, you will receive a confirmation email with tracking details
🚚 Shipping Time
- Estimated delivery time: 5–8 business days
- Delivery times are estimates and may vary depending on carrier delays, weather conditions, or high demand periods
💰 Shipping Costs
- We offer FREE shipping on all orders
- No minimum purchase is required
📍 Order Tracking
- Once your order is shipped, a tracking number will be sent via email
- Tracking updates may take 24–48 hours to appear in the carrier system
- You can follow your package using the tracking number provided
⚠️ Shipping Delays
Although we aim to deliver on time, delays may occur due to:
- Carrier delays
- Weather conditions
- High order volume
- Customs or logistics issues (if applicable)
If your order is delayed, please contact our support team.
📦 Lost or Stolen Packages
- If your tracking shows “delivered” but you did not receive your package, please contact us within 7 days
- We will assist you in investigating the issue with the carrier
🏠 Incorrect Address
- Customers are responsible for entering the correct shipping address
- Burneye is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout
📩 Contact Information
For any shipping-related questions:
- Email: Contact@burneye.shop
- Phone: +1 910 3283 548
- Address: 21 Monroe Pl, Brooklyn, NY 11201, United States